Terms of use and distance contract

Delivery rules

We ship only with Omniva to a parcel locker. Courier delivery and collection in person are currently not available.

Delivery methodPriceFree from
Omniva parcel locker in Latvia€2.90€70
Omniva parcel locker in Lithuania€4.90€90
Omniva parcel locker in Estonia€4.90€90

Delivery conditions and time

Delivery to an Omniva parcel locker is possible only with advance payment. When confirming your order, choose the locker closest to you. You will receive the door code by SMS to the phone number you provide.

The parcel is kept in the locker for seven days. If it is not collected before the end of the storage period, it returns to the SIA „Glowinn“ warehouse.

After the payment is received we ship the order the same or the next working day. Delivery usually takes one to four working days.

In the shipping confirmation email you will receive a tracking number and a link to check the status of your parcel.

Payment and return policy

Payment for purchases must be made within five working days of placing the order. You can pay:

by payment card (Credit, Debit)

using LinkPay

using Apple Pay

Payments are processed by the Stripe.com platform, so our company passes the personal data required to complete the payment to the platform owner, Stripe.com.

Any item purchased in the SIA „Glowinn“ online store can be returned within 14 days of the purchase date. We accept the item if it is unused, free of defects and in its original packaging — its quality has not changed and there is no manufacturing defect.

You can send the item to us by post or by courier. Return costs are covered by the customer.

Once the returned item has been received and its quality checked, you will receive a confirmation email about the refund of the item price. Within the following days the money will be returned using the same payment method you used for the purchase.

We reserve the right not to exchange an item or refund the money if the item has defects, was purchased during a promotion or discount period, or if the item is an online store gift card.

If you have any questions about returns, feel free to write to info@skinguru.lv or call +371 20711199.

Distance contract

General

The Skinguru website belongs to SIA „Glowinn“, registered in the Commercial Register of the Republic of Latvia under the single number 40203385015, with its registered address at Duntes iela 28-122, LV-1005, Riga, Latvia (hereinafter — „Skinguru“, „We“, „Our“, „Us“).

Before you start using the Skinguru website, please read its terms and conditions of use carefully (hereinafter — the Terms of Use). By starting to use the Skinguru website, you agree to comply with the Terms of Use.

The Terms of Use also apply where you use the Skinguru website or part of it on other websites that provide partial or full access to the Skinguru website.

Copyright and trademarks

All information, data, underlying computer programs (including APIs), domain names, web addresses, databases and other materials found on this website, including names, logos, prices and so on, as well as the colour scheme and layout of the website, are protected by copyright, trademark rights, database rights and/or other intellectual property rights. You may use these materials only for personal, non-commercial purposes. Any other use or republication of this content without our prior written consent is prohibited and will be considered a breach of the Terms of Use, and may also constitute an infringement of the intellectual property rights of Skinguru or a third party.

Use of the website

The purpose of all services on the Skinguru website is to let you view the availability of goods and services or carry out other transactions with our suppliers. You may use the Skinguru website in accordance with the Terms of Use for the lawful purposes described above. When using the Skinguru website, you specifically agree to comply with the following:

1. You will use the website only for lawful purposes and will place only lawful content on it;

2. You may not use the Skinguru website in a way that infringes the property rights of Skinguru or other parties;

3. You may not use any devices, mechanisms, software or other scripts, or any other information technology solution that could disrupt the operation of the Skinguru website. This also applies to uploading infected files;

4. You may not take any action that could place an unreasonable and excessive load on the infrastructure of the Skinguru website;

5. You may not block, overwrite or modify any content created by Skinguru, or otherwise disrupt the operation of the Skinguru website;

6. You may not use any automated systems or software — operated by a third party or otherwise — to extract any data from the Skinguru website (so-called screen scraping). Price comparison websites may apply to conclude a written cooperation agreement with Skinguru, which allows such websites to access the price and event information published on the Skinguru website and use it to provide price comparison;

7. You may not in any way obtain or attempt to obtain unauthorised access to any of our networks;

8. You may not make unauthorised, false or fraudulent bookings, in particular bookings paid for with a payment card or from a bank account belonging to a third party who has not given you such permission;

9. You may not purchase services or goods on the Skinguru website without the permission of a parent or legal guardian if you are under 18 years of age, except for services and goods that we provide free of charge;

10. You may not subscribe to our newsletter without the permission of a parent or legal guardian if you are under 13 years of age;

11. You will always provide truthful and correct information (including personal data) on our website whenever you wish to receive any of the services we offer;

12. You may provide Skinguru with information about another person only if that person has given you permission and has agreed to this. Therefore please make sure that you have a legal basis for providing us with such data. We will assume that any data we receive from you is lawful, and that you have a legal basis and all rights and permissions to provide us with such data. In such cases you must ensure that the person whose data you provide to us has read the Privacy Policy published on our website;

13. You confirm that we are entitled to rely on you complying with the conditions set out here.

Consequences of improper use

Skinguru reserves the right to take any action it considers necessary, including starting legal proceedings without prior notice, claiming compensation for losses caused to Skinguru, cancelling your booking without warning and/or denying you access to the Skinguru website, if you have breached the Terms of Use.

Changes to the website

Skinguru reserves the right to make improvements or changes to the information, services, products, functionality and other content of the Skinguru websites at any time and without prior notice.

Developing and improving our business is important to us, so from time to time we may unilaterally change and supplement these Terms of Use. We therefore encourage you to read the Terms of Use each time you use our website.

Links to other websites

Links or references to other websites not belonging to Skinguru may be published on the Skinguru website. Unless stated otherwise, we do not endorse any of these websites and expressly distance ourselves from their content. This statement applies to all links placed on the Skinguru website leading to external websites, as well as to the content of those websites. We reserve the right to place links to other websites with our express written permission and to withdraw that permission at any time.

Limitation of liability

Skinguru is not liable for any costs and/or losses arising in connection with the use of the Skinguru website or any other website to which a link leads, or in connection with the use of information published on the Skinguru website or on any other website to which a link leads.

In addition to the above, Skinguru is not liable for any costs and/or losses arising from disruptions to the operation or availability of the Skinguru website.

Applicable law and jurisdiction

The Terms of Use of this website are governed by the laws of the Republic of Latvia. You agree that the resolution of all disputes arising from or in connection with these website Terms of Use falls exclusively within the jurisdiction of the courts of the Republic of Latvia. You agree that we will seek to resolve all disputes or disagreements arising from these website Terms of Use, or relating to compensation for losses caused, through mutual negotiation. If we are unable to resolve the dispute through negotiation, it will be referred to one of the courts of the Republic of Latvia and heard in accordance with the laws in force in the Republic of Latvia.

Information on buying DMK cosmetics

DMK brand policy does not allow prices for its products to be published publicly.

You can buy DMK products from us — official partners and a certified specialist holding an international DMK certificate who has been specially trained at the DMK training centre.

DMK products can be purchased only after an online consultation with a cosmetologist. Choose the DMK product you want, press the „Find out the price“ button and fill in your details.

DMK — Danne Montague King — is one of the most innovative skincare brands in the world and the pioneer of the beneficial effect of „transfer-messenger“ enzymes. The brand is built on enzyme therapy with a unique composition whose ingredients stimulate skin cell renewal. To this day the method has no equivalent.

This treatment is also available from our cosmetologist (a medical practitioner) at a private beauty studio.

If you have any questions about the products, feel free to write to info@skinguru.lv or WhatsApp +371 20711199.

Information on buying Noon Aesthetics

You can buy Noon Aesthetics products from us — official partners and a certified specialist who has been specially trained at the Noon training centre.

Noon Aesthetics cosmetic products are selected individually for each client, based on the specific condition or concern of the skin.

Noon Aesthetics brand policy does not allow prices for its products to be published publicly. Products can be purchased only after an online consultation with a cosmetologist. Choose the Noon Aesthetics product you want, press the „Find out the price“ button and fill in your details.

Noon Aesthetics is an award-winning, patented skincare line with high-quality ingredients. It is a professional skincare company built on quality, excellence and professionalism, combined with industry-leading innovation and technology. The result is excellent skin health and appearance.

Noon Aesthetics provides the most effective skin treatment without the usual side effects such as irritation, burning, redness and discomfort. This is thanks to the innovative DermShield™ technology, which makes it possible to create products with very high concentrations of active ingredients. As a result, Noon Aesthetics products can offer solutions for a range of skin concerns such as acne, skin ageing, pigmentation and others.

If you have any questions about the products, feel free to write to info@skinguru.lv or WhatsApp +371 20711199.